Return Policy
We want you to feel confident shopping with BumpyTheGreat. This policy explains how to request a return or exchange for eligible physical merchandise. Please contact us before sending anything back so we can confirm the next steps.
Eligibility Criteria
Eligible items should be unused, in their original condition, and returned with original packaging when applicable. Return requests should be made within 30 days of delivery. Digital products, downloads, personalized items, and final-sale items are not eligible unless they arrive damaged or defective.
How to Request a Return
Email bumpythegreat@bumpythegreat.com with your order number, the item you want to return, and the reason for the request. Wait for return instructions before shipping the item. Customers are responsible for safe packaging, and return shipping costs may apply unless the item is damaged, defective, or incorrect.
Refunds and Exceptions
After the returned item is received and reviewed, approved refunds are sent to the original payment method. Processing time can vary by payment provider. Shipping charges are generally non-refundable. If an item arrives damaged, defective, or incorrect, contact us promptly with photos and order details so we can help.
Questions About Your Return?
Our support team is here to help. Contact bumpythegreat@bumpythegreat.com with your order number and return question. Please keep your order confirmation and shipping information available so we can respond quickly.